Welcome to Echo Merch If you just want to know more by general, you will find answers for general inquiries as below. If you have design and quantity ready to make, you can contact our custom product specialist team to get quotes and make samples. CATALOG We are manufacturing custom made products based on client’s designs, we don’t offer catalog for stock designs for sale. If you would like to know about our main products range, please check our website on products page. PRICELIST We don’t offer standard pricelist since custom products have different prices based on product type, material, design, size and quantity. If you would like to get quotes, please send the design, material, size and quantity to us for accurate prices. MOQ You can check the MOQ for different products at our website on products page. If no MOQ indicated for the products you are looking for, please send the design, material and size to us for MOQ. SAMPLES PHOTOS Please check the sample photos for different products at our website on products page. We will update the products page constantly with new products we have made. All the sample photos are only for our capacity demonstration, they are not for distribution or sale and the copyrights belong to the original brands. SAMPLES SENT FOR REVIEW 1. Free sample package with sample shipping cost USD35 charged (except remote countries and areas by international couriers). Products can be sent: caps, beanies, socks, t-shirts, patches, pins, pop sockets, phone cases, phone rings, lanyards, wristbands, keychains, etc. The samples sent cannot be indicated. 2. Charged sample package and shipping cost. Products can be sent: hoodies, jackets, leggings, track suits, sweaters, shawls, tapestries, etc. The accurate sample cost and shipping cost will be provided after consulting. The sample styles are subjected to our latest stock. MAKE CUSTOM SAMPLE WITH YOUR DESIGN If you have design and quantity ready to make, we can make samples for your review to check the quality before the order. First order special offer (depends on product types): 1. Free sample or mould; 2. 50%-100% sample fee refunded for the first order. DESIGN FILE FORMAT AI / PSD/ PDF / JPG / PNG / TIF etc. accepted. PMS COLORS We can match colors to PANTONE color chart as universal standard. For certain products, there will be specific color charts for color options. CLIENTS To protect our clients’ business confidentiality and copyrights, we do not disclose our clients’ information. But we are now working with a great number of clients in US, Canada, Australia, UK, Germany, France, Spain, Italy, Austria, Norway, Slovakia, Panama, Guyana, etc. to help their brands do better business, including some industry leaders in different sectors. COPYRIGHTS PROTECTION Our clients’ copyrights are 100% strictly protected. Clients’ designs will never be revealed to a third party, samples and products will never be copied or sold in any cases. We reject any pirate orders. MANUFACTURE OR TRADE We are a merch company for a wide variety of custom products, we are production and trade integration. PAYMENTS We accept PayPal payment for sample and mould payment. 5% PayPal service fee will be charged in additional. We require bank wire for order payment. 100% payment before goods shipment. SAMPLE TIME About 5 to 10 working days in general. *Subjected to the actual sample production process for different products. PRODUCTION TIME About 10 to 20 working days in general. *Subjected to the actual production process for different products. SAMPLE APPROVAL 1. Samples need to be sent to client for review before order. The sample shipping cost USD35-50 will be charged. (recommended) 2. Sample can be approved for order by photo review alternatively. Once the sample is approved for production and the final products are produced in the same way as the approved sample, clients have to take the responsibility of photo review for any changes or unsatisfaction of the final products. No sample fee or order payment can be refunded in such case with any excuses. QUALITY ENSURANCE We ensure the quality consistency of the approved sample and the final order products. Although it is in very rare cases, if any quality problems occur unfortunately, we will solve the problems positively with the clients based on mutual understanding and communications. The compensation solutions will be provided to help solve problems by cases. SHIPMENT Air shipping: FedEx / DHL / UPS available Sea shipping available Train shipping available DELIVERY TIME Priority air shipping: About 3-5 days Economy air shipping: About 7-10 days Sea shipping: About 20-40 days Train Shipping: About 20-40 days *Subjected to the actual delivery process by the couriers. COMPANY VISIT Sorry, we are a team focusing on the production, our policy is not open for company visit. NOTE * Since our custom product specialists are occupied by the sample and order production, we may not answer the questions if already illustrated above. * All the rights for the final explanation are reserved by Echo Merch.