Welcome to Echo Merch
If you just want to know more by general, you will find answers for general inquiries as below.
If you have design and quantity ready to make, you can contact our custom product specialist team to get quotes and make samples.
CATALOG
We are manufacturing custom made products based on client’s designs, we don’t offer catalog for stock designs for sale. If you would like to know about our main products range, please check our website on products page.
PRICELIST
We don’t offer standard pricelist since custom products have different prices based on product type, material, design, size and quantity. If you would like to get quotes, please send the design, material, size and quantity to us for accurate prices.
MOQ
You can check the MOQ for different products at our website on products page. If no MOQ indicated for the products you are looking for, please send the design, material and size to us for MOQ.
SAMPLES PHOTOS
Please check the sample photos for different products at our website on products page. We will update the products page constantly with new products we have made.
All the sample photos are only for our capacity demonstration, they are not for distribution or sale and the copyrights belong to the original brands.
SAMPLES SENT FOR REVIEW
1. Free sample package with sample shipping cost USD35 charged (except remote countries and areas by international couriers). Products can be sent: caps, beanies, socks, t-shirts, patches, pins, pop sockets, phone cases, phone rings, lanyards, wristbands, keychains, etc. The samples sent cannot be indicated.
2. Charged sample package and shipping cost. Products can be sent: hoodies, jackets, leggings, track suits, sweaters, shawls, tapestries, etc. The accurate sample cost and shipping cost will be provided after consulting. The sample styles are subjected to our latest stock.
MAKE CUSTOM SAMPLE WITH YOUR DESIGN
If you have design and quantity ready to make, we can make samples for your review to check the quality before the order.
First order special offer (depends on product types):
1. Free sample or mould;
2. 50%-100% sample fee refunded for the first order.
DESIGN FILE FORMAT
AI / PSD/ PDF / JPG / PNG / TIF etc. accepted.
PMS COLORS
We can match colors to PANTONE color chart as universal standard. For certain products, there will be specific color charts for color options.
CLIENTS
To protect our clients’ business confidentiality and copyrights, we do not disclose our clients’ information. But we are now working with a great number of clients in US, Canada, Australia, UK, Germany, France, Spain, Switzerland, Italy, Belgium, Ireland, Austria, Norway, Slovakia, Panama, Guyana, Singapore, etc. to help their brands do better business, including some industry leaders in different sectors.
COPYRIGHTS PROTECTION
Our clients’ copyrights are 100% strictly protected. Clients’ designs will never be revealed to a third party, samples and products will never be copied or sold in any cases. We reject any pirate orders.
MANUFACTURE OR TRADE
We are a merch company for a wide variety of custom products, we are production and trade integration.
PAYMENTS
We accept PayPal payment for sample and mould payment. 5% PayPal service fee will be charged in additional.
We require bank wire ONLY for order payment. 100% payment before goods shipment.
We don't accept the third party CNY payment due to the financial risks.
All order and shipping payments are for full custom made goods which are NON-REFUNDABLE once the production and shipment are conducted.
Malicious refund orderers will be put on the company's black list.
SAMPLE TIME
About 5 to 10 working days in general.
*Subjected to the actual sample production process for different products.
PRODUCTION TIME
About 10 to 20 working days in general.
*Subjected to the actual production process for different products.
SAMPLE APPROVAL
1. Samples need to be sent to client for review before order. The sample shipping cost USD35-50 will be charged. (recommended)
2. Sample can be approved for order by photo review alternatively. Once the sample is approved for production and the final products are produced in the same way as the approved sample, clients have to take the responsibility of photo review for any changes or unsatisfaction of the final products. No sample fee or order payment can be refunded in such case with any excuses.
AFTER-SALE SERVICE
We ensure the quality consistency of the approved sample and the final order products.
Although it is in very rare cases, if any quality problems occur unfortunately, we will solve the problems positively with the clients based on mutual understanding and communications. The compensation solutions will be provided to help solve problems by cases.
Note: Differences from client's expectation, imagination and unsatisfaction subjectively are not the reasons for the order payment refund or after-sale service after the sample approval.
If the compensation solutions are turned down by the clients or the PayPal payments are raised as PayPal Disputes cases, all the compensation solutions will NOT BE VALID any more in such cases.
SHIPMENT
Air shipping: FedEx / DHL / UPS available
Sea shipping available
Train shipping available
DELIVERY TIME
Priority air shipping: About 3-5 days
Economy air shipping: About 7-10 days
Sea shipping: About 20-40 days
Train Shipping: About 20-40 days
*Subjected to the actual delivery process by the couriers.
COMPANY VISIT
Sorry, we are a team focusing on the production, our policy is not open for company visit.
NOTE
* Since our custom product specialists are occupied by the sample and order production, we may not answer the questions if already illustrated above.
* All the rights for the final explanation are reserved by Echo Merch.